Tour Questions

Are bookings required?

Yes, bookings are required due to preparations needed for the tours. But a lot of our tours can be booked up to 24 hours before the tour departs.

What is included in a Chiang Mai Bicycle tour?

In a Chiang Mai Bicycle tour is included:
– English speaking guides
– Good mountain or comfort bikes
– Accident insurance
– Helmet
– Drinking water
– Pick up from and return to your hotel in the city center
Each tour listed on our website has a specific list of inclusions

What to wear on the tour?

For cycling convenience, light, comfortable clothing; a jersey or t-shirt and shorts are recommended. Please keep in mind when visiting temples on your tour that a top that covers the shoulders and knee-long pants or a sarong for covering the legs is appreciated. A lightweight raincoat is always a good idea. For footwear, closed shoes or sports sandals for maximum protection and control during your tour. We discourage the use of ‘flip flops’ as they often compromise the ability of the rider to control his/her bicycle on the tour.
Further recommended options:
– Camera
– Sunglasses
– Hat
– Sunscreen

What language is spoken in the tours?

Our guides are English speaking local Thais. The tour language will be English.

Do we stop for food?

Yes, but depending on the tour you choose. Please check the “What is Included” section of each tour to see if a meal is included.

Are drinks provided during the tour?

Yes, your guide will supply you with drinking water.

Are we allowed to take pictures during the tour?

Yes, of course, you can shoot pictures or movies during the tour, but please keep in mind to ask for the permission of local people before taking a picture of them. Not everyone likes to be in the pictures. Also please be careful while cycling and taking pictures at the same time. There are plenty of opportunities to take photos at the designated stops.

What if it rains?

We will not cancel a tour due to rain. The weather in Thailand is unpredictable and rain can occur at any time, especially during the rainy season of July-September. Rain is also a very localized phenomenon, happening in small pockets in places while being completely dry only a few kilometers away. In our vast experience doing the tours, we know that heavy rains rarely last more than 30 minutes and our guides know very well where to take our customers for cover during the deluge. In light rain, we provide ponchos to our customers and cycle on. Often times, the rain will offer a refreshing break from the tropical heat.

Bicycle Questions

What kind of bikes do you have?

We have the largest bicycle fleet in northern Thailand, more than 150 bicycles, and reliability is of the highest importance to us. We have Trek mountain bikes in both men and women frames, Schwinn comfort bikes, electric bicycles (the only company in Thailand), children’s bicycles and children bike trailers for kids below 9 years of age.

Do I need to wear a helmet?

Bicycle helmets are not compelled by law in Thailand. However, for your own personal safety, we do encourage you to wear a helmet on tour. Just ask your guide or let us know in the notes section when booking the tour.

Do you have tandem bikes?

No, We do not have any tandem bikes.

Do you have electrical bikes?

Yes, we do have some electric bikes but we only use them for two specific tours: the Half Day Into the Lanna Countryside and the Bike And Cook Tour.

Booking Questions

How do we pay for the tour?

When using the website to make a booking we can request a 30 % deposit for the booking with some of the tours so we can make the necessary arrangements.
The remainder can be paid in cash on the day (of the start) of the tour with the guide or the representative of Chiang Mai Bicycle in case of a self-guided tour, or via online payment before the trip, depending on your preferences. If there is no deposit required for the tour you can pay in cash on the day of the tour with the guide.

Do you accept credit card payments?

Yes, we do accept credit card payments, you can use them through our Paypal gateway. Instead of logging into Paypal choose “Pay with debit or credit card”.

Is there a cancellation policy?

Yes, for multi-day tours; if you cancel more than 7 days before your booking date your deposit will be refunded after deduction of possible payment fees. If you cancel within a week of your booking date the deposit will not be refunded.
For half-day or 1-day tours; if you cancel 24 hours or more before the departure time of your tour you can cancel without any charges. If you cancel less than 24 hours before the departure time of the tour we will charge you 50% of the total price of your booking.

Do you have availability?

Yes, we have. For most of our tours, we have a booking window of 24 hours before departure. Please check the How To Book section of each tour on the website for specific information.

Children on tour Questions

Can children join the bicycle tours?

Yes, Chiang Mai bicycle has a lot of family-friendly tours and we welcome children of all ages. On our bicycle tours, we provide infant and child seats for the 0-4 year old, small bikes of different sizes and trailer bikes for the 5-11 year old.

Do you have kids bicycles and baby seats?

Yes, we provide infant and child seats for the 0-4 year old, small bikes of different sizes and trailer bikes for the 5-11 year old

Is there a discount for children?

Yes, we have categorized age groups for our tours. 0-4 year old, 5-11 year old and 12 – 15 year old. There are different discounts for each age group in the tour descriptions. Please check each tour on the website for specific information.

Do you have helmets for children?

Yes, please ask your guide or let us know in the notes section when booking the tour.

Are tours safe for children?

As long as your children are comfortable handling a bike, they should have no problem with most of our tours. However, some of the tours could be challenging for children. On the website with each tour, we provide an age indication.

Location and direction Questions

Do you provide pick-up service from our hotel?

Yes, when you book with us we arrange to pick up at your hotel in the city center of Chiang Mai or we will bring the bikes to a meeting point in the city center, depending on the tour.

Can I store additional luggage while on tour?

Yes, you can store additional luggage, not needed during the tour, at our office should you not return to the same hotel after the tour.

General Questions

Does the Chiang Mai Bicycle run all year round?

Yes, the tours run all year round. Rain or Shine and based on availability. Please contact us should you not be sure.

Is it too hot to ride a bicycle in Thailand?

No, joining one of our bicycle tours is a surprisingly refreshing adventure year-round. The activity of cycling (as opposed to walking), will always create a breeze to help cool you down. Most of the terrain is flat and we cycle at a leisurely pace. In addition, plenty of cold drinks and rest stops along the way will keep you refreshed for the journey.

Do I have to be physically fit or athletic to join a tour?

Our bicycle tours are not designed for cycling enthusiasts only. We cycle at a leisurely pace and make frequent stops at interesting spots along the way. Children as young as five years and seniors as old as 80 years have joined our tour with no issues. That being said, with the Thai traffic, a certain level of balance and comfort on a bike is required.

Do you offer private tours?

Yes, most of our tours can be booked as a private tour. Please put this as a remark in the ‘notes’ section of the booking form. A surcharge will apply to book a tour as a private tour. The surcharge is listed in the tour FAQ.

Do you cater to (corporate) events?

Yes, we are happy to work with you in planning team building, corporate events, family outings, birthday party and so on based on our tours. Please contact us via the enquiry form on the website.

What is a self-guided tour?

A self-guided tour means you will decide your own speed of travel, how often you make a stop and what you visit while on the road. You will receive a detailed road map and GPS instructions for the tour and the accommodations will be booked on your behalf. It also means you will take your own luggage with you on the bike in waterproof panniers we provide.

Any further questions?

We will gladly answer any further questions you may have. You can use the enquiry form on the tour pages or contact us via the red contact button in the lower right corner of the page.